Shipping Policy
U.S. Domestic Shipping
We currently ship anywhere within the
United States.
All orders are shipped via USPS with an estimated delivery time of
3–5 business days.
Orders are processed within 1–2 business days after purchase.
You’ll receive a confirmation email with tracking information once your order has shipped.
Flat-Rate Shipping:
We offer a flat shipping rate of $5 for all U.S. orders.
Enjoy free shipping on orders over $100
before taxes.
International Shipping
At this time, we are unable to offer international shipping. However, we’re working hard to make Open Concept available worldwide in the future. Stay tuned—we’re excited to grow with you!
Open Concept Return Policy
At Open Concept, we take great care in curating our products and hope you adore everything you order. However, as a growing small business, we currently offer exchanges or store credits instead of refunds.
Exchange & Store Credit Policy:
Exchange Window: Items may be exchanged or returned for store credit within 14 days of delivery.
Eligibility: To qualify for an exchange or store credit, items must be: In original condition:
unused, unworn, and in their original packaging.
Free of any damage or alterations caused after delivery.
Damaged Items: If your item arrives damaged during shipping, please contact us immediately for assistance.
How to Start an Exchange:
1. Email us at info@openconceptretail.com with your order number and reason for the return.
2. Our team will guide you through the process to make it as smooth as possible.
Shipping Costs:
Customers are responsible for return shipping costs unless the item was damaged during shipment.
Processing Time:
Once we receive and inspect your returned item, your exchange or store credit will be processed within 5–7 business days.
Thank you for supporting Open Concept! As a small business, every purchase means the world to us, and your understanding of our policy helps us grow. If you have any questions, don’t hesitate to reach out